"We hope that you are extremely happy with whatever you bought from us, but chances are that if you’re reading this, there’s something you’re not happy about, and we’d like to fix that.”
Please make sure you adhere to the following conditions in order for us to process your replace, refund or exchange as quickly as possible:
We offer free returns on everything and a 30-day money back guarantee. Just return your goods within the 30-day slot and we’ll happily replace, refund or exchange them for you right away.
Please could you kindly ensure that the product is safely returned to us in a re-saleable condition, this includes all of its original packaging and anything that the item came with (like manuals, controllers etc). Please also make sure that you grab a proof of postage when you’re returning your item, this is a free receipt from the post office and it covers you in case of any loss or damage on its way back to us. Many thanks in advance!
We understand that sometimes you just change your mind or it wasn’t quite as you expected, we’re only human! If you wish to return your item(s), please follow the Returns Process below. Please return your item(s) within the 30-day slot and we will happily offer a refund, replacement or exchange for your item(s). You’ll be happy to know that we offer FREE Returns on all of our products.
We do our very best to ensure that your parcels arrive safely and in superb condition. Sometimes though, accidents do happen. If your product(s) does arrive in poor condition in any way, please follow our Returns Process below. Please return your item(s) to us within the 30-day slot and we will offer a refund, replacement or exchange for you as a matter of urgency. We also offer FREE returns on all of our item(s) so it will cost you absolutely nothing to send it back.
In the unlikely event that your item arrives with a fault, please follow our Returns Process below. Please return your item(s) to us within the 30-day slot and we will act immediately to organise a refund, replacement or exchange for you. We will also supply you with our FREE Returns label, so it won’t cost you a penny to send it back to us.
Please be aware any items returned to us as uncollected from postal services or courier firms will be re-charged any postage costs to send out again. Any refunds due in these cases will also be minus our shipping charges incurred.
Whether your item has arrived damaged or faulty, or you’ve simply changed your mind, please follow the Returns Process below:
Please download the Returns Form here and include it with any returns.1. Contact us within 30 days of receipt of your order at firstname.lastname@example.org or call us on 0208…with your name, order number and details of why you would like to return your order.